Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch up with other industries. Companies such as SAP and Infor, in the ERP space, have taken the user experience to the next level by implementing social and mobile aspects to their platforms. This new movement ensures...
There are those unenlightened people in the hotel industry that will say that a property management system is nothing more than a grandiose cash register. That its only function is to account for the spend that a guest incurs during their stay and produce a folio upon departure. In fact, that claim could not be further from the truth....
Chances are, by now you have heard your friends, colleagues or the mainstream media singing the praises of the Amazon Echo, the hottest new must-have omni-directional smart speaker, powered by a voice-controlled virtual assistant called “Alexa”. Amazon CEO Jeff Bezos once explained that the ‘all-knowing assistant’ Alexa was...
Why it’s time to get serious about mobile to connect, collaborate and enhance the travel journey
Mobile has weaved itself into almost everything we do, so it makes sense that everyone is using mobile while traveling. Technology is changing more quickly than in perhaps any other time in history, and those travel brands and...
Heraclitus, a Greek philosopher, is quoted as saying "change is the only constant in life" and the ever-changing demands of today’s travelers is putting hotels in a precarious position. Hotels have always been focused on delivering exemplary service and experiences for their guests. However, the landscape is evolving due to the massive...
I recently had the pleasure of sitting on a panel with prestigious business travel leaders to discuss the major issues facing the sector. One of the overarching sentiments emerging from the event was the fact that we are entering a period of significant evolution for the business travel sector, with technology moving at an increasingly...
We have many misconceptions about Millennials. This generation is often characterized as self-absorbed, over-connected, and non-committal. Frankly, I’m not sure how they got such a bad rap. What I see when I look at Millennials are inspired, tech-savvy, and creative employees who desire flexibility. Let’s be honest, who doesn’t...
Google Trips got a good bit of attention on its recent release in September, but I’m not sure I understand the fanfare. Per Forbes, Google Trips is a “fantastic… travel app you should download now.” Many hail it as a personalized travel app, but I’d argue it’s not quite there, yet.
Here’s what it can do. It scours my...
There has been a great deal of “news” in our industry regarding the implementation and adoption of artificial intelligence (AI) within the travel industry.
How will this happen and what will the adoption rate look like? More importantly, in a service based industry, what percentage of traveler will be open to this new wave of...
As an increasing number of business travel apps become available, given your organization allows you a choice, finding the most effective solutions can be a real chore. In an effort to help, we are sharing information about our opinion of the most useful and innovative apps that exist in today's app market across several...
![[Infographic] Small Screens, Big Opportunities for Travel Brands in 2017 By Lisa Isrealovitch, CEO, Umapped](http://www.nbtworld.com/wp-content/uploads/2016/10/Mobile-millenials-istocknc-370x223.jpg)
