The average booking value hotels are realizing on their direct website is nearly double the value they are receiving from third-party booking channels, the global hotel industry’s leading cloud platform, SiteMinder, reveals today.
The finding is based on the 43.5 million reservations that passed through SiteMinder’s technology...
Ian Schrager said on stage at this year’s BLLA conference that, in some ways, Airbnb is the boutique hotel of one. So, what if Airbnb became the boutique hotel of many?
If Airbnb builds a hotel they will leverage their platform to provide accommodations and services more uniquely tailored to guests and with much greater cost...
One of the hardest truths for entrepreneurs to accept is that as many as nine out of ten startups will fail. In an ecosystem full of enthusiasm and optimism, this harsh reality can be difficult to swallow. However, the fact remains that only a small percentage of travel technology startups actually manage to become viable businesses in...
From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform strategies. For the hotel industry, this new model offers both a competitive threat and an opportunity. By using technology to deliver services in more convenient, faster and more...
As the Senior Vice President for the Travel and Hospitality practice here at DataArt, it's important that I stay on top of the latest digital trends affecting the industry. So each year I look forward to attending the Hospitality Industry Technology Exposition and Conference (HITEC), the world's largest hospitality expo that brings...
Alan Young, Co-Founder of Puzzle Partner
Last week I had the opportunity to serve as a panelist on Leonardo’s webinar, “Strategies to Thrive in Today’s Complex Travel Shopping Journey.” In this day and age, it’s a topic on every hoteliers mind.
The travel industry boasts one of the most complex digital landscapes out...
Airfarewatchdog™, the most inclusive source for airfare deals researched and verified by experts, today announced the results of its annual air travel survey of more than 11,000 respondents. The majority of U.S. travelers (68%) think domestic airlines are charging unfair ticket prices, despite the fact that airfares haven't risen when...
Meaningful engagement or just communication? What does it takes to genuinely connect with travelers?
NB: This is a viewpoint by Alan Young, president and co-founder of Puzzle Partner.
With the rise of mobile and digital, consumers have higher and higher expectations for interacting with companies digitally.
To fill the need,...
Forget about queues, delayed flights and lost luggage, more than half (53%) of the frequent travelers polled in a study, published today by Priority Pass, the world's largest independent airport lounge access program, agree that the airport is something to be enjoyed, with 56% admitting that they would be encouraged to arrive at the...
A well-trained staff will mean a well-run hotel.
Labor is the principal operational expense in the hotel business, according to a survey of our GMs. This doesn’t come as a surprise, as hospitality is first and foremost a service industry, with research pegging labor costs at roughly 32% of revenue. As one hotelier put it,...