Collaborative Travel Itineraries Streamline Travel Agents’ Workflow, Lending Itself to Greater Productivity, Profits & Client Service
GOGO Vacations has announced a partnership with Umapped that will add yet another valuable tool to the growing list of services it offers to its travel agent customers. With the addition of Umapped travel professionals can utilize the platform to consolidate all trip details into a collaborative itinerary for individual travelers and groups alike. This technology streamlines travel advisors’ workflow so that they have greater bandwidth to serve their customers, ultimately increasing the level of client service and the time they have to close business, which has a direct impact on sales conversions.
“We are continually looking at ways to enhance the way we do business with our clients – the travel agent community – how we can increase efficiency, make doing business easier and further enhance the service level we provide. This ultimately drives sales and bottom line profits for them. We see this partnership as a win-win-win,” said Brennan Quesnele, Vice President of Sales, GOGO Vacations. “Adding Umapped to travel agents via GOGO Vacations bookings underscores our commitment to helping them to do their job more efficiently and profitably. There is no longer a need to enter itinerary details manually, which frees up a great deal of time that they can in turn apply to focusing on their customer relationships instead of back-end busy work.”
Through Umapped travel professionals can now import GOGO Vacations itineraries via the Trip Publisher, the online itinerary and proposal-building tool. Functionality allows them to:
- Import confirmed itineraries
- Display their own branding
- Merge itinerary details booked outside of GOGO Vacations
- Further collaborate with both supplier and travelers
With the help of Umapped travel professionals can now publish GOGO itineraries for clients on the web, mobile app or as a printable PDF document. Umapped also features an exclusive two-way integration with ClientBase, enabling advisors to seamlessly pass itinerary data from GOGO to ClientBase.
“The feedback from travel professionals reveals a productivity increase of five to 15 times per itinerary as a result of the tool, along with a 30 to 50 percent increase in conversions on proposals,” said Lisa Israelovitch, CEO of Umapped. “We are excited about our partnership with GOGO Vacations and how it will help its travel agency customers.”
Travel professionals now have the ability to create an attractive travel itinerary, that is mobile-device friendly, in a fraction of the time. There is also a mobile instant messaging application where the traveler and travel agent can collaborate. Travel professionals can customize the itinerary by adding their logos, imagery, personalizing text, importing components that were booked through other avenues and more.
Please visit www.gogowwv.com for more information and to see the entire range of options or call 888-567- 600 to be routed to the nearest GOGO Vacations branch. For more information on Umapped visit www.umapped.com.
About GOGO Vacations: For 65 years GOGO Vacations has been a leading US travel wholesaler, working exclusively with travel agents. Its in-depth product knowledge, expansive product line and comprehensive marketing programs provide tremendous value to the 8,000-plus travel professionals who they serve. Complimentary VIP vacation perks passed along to clients, a result of being in business for more than six decades, and competitive commissions are additional benefits of doing business with this travel industry giant. Co-op advertising programs and annual GOGO Learning Conferences and Worldwide Showcases ensure that agents stay in front of clients with the most relevant and up-to-date products and information. Adapting to a variety of preferences, GOGO offers e-documents, printed itineraries, or both, as part of its 360-degree, full-service approach. After being acquired by Australian-based Flight Centre Limited in 2008, GOGO Vacations undeniably offers the world’s most extensive product distribution network. GOGO Vacations’ unwavering commitment to the travel agent community is one that runs strong and deep, offering support and responsiveness that is unparalleled in this space.
Umapped is the award-winning collaborative B2B2C itinerary and experience platform for the travel industry. Available as a white label and API solution, Umapped helps leading global brands, and travel advisors engage with their customers throughout their travel journey by delivering interactive, media-rich consolidated mobile itineraries with relevant offers, content, messaging and advice. The pioneering platform also maximizes productivity and streamlines business workflow. With the Umapped API, developers can easily incorporate the unique functionality as part of their own applications and solutions.