FX1 goes beyond PMS to deliver industry’s most guest-centric all in one mobile-first system for hoteliers of all sizes and complexities to maximize efficiency and elevate service
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today announced enhancements to the FX1 platform including an Arabic-language version, and new modules that cover guest engagement (FX GeM), sales force management (FX Sales & Marketing) and hotel analytics on-the-go (FX1 Pulze). This new game-changing technology was designed from the ground up to enhance the guest experience at every touchpoint and offers modules that are above and beyond those of the traditional PMS system optimized for mobile.
For decades, IDS Next has been a pioneer in Hotel ERP architecture, providing hospitality solutions to hotels in all market segments, from enterprise to single property. FX1 builds on the company’s visionary advancements by combining PMS, POS, incident management, guest engagement, promotions, upsell, feedback, pre-check-in, self-check-in, in-room solutions for services, room dining, in-room check-out, multi-property chain CRS, and financials that include AP, AR, GL, all in one mobile-first system.
Key attributes of the FX1 platform include:
- All guest-facing and employee-facing modules are native mobile applications
- FX1 Pulze offers Hotel Business Intelligence on the go
- Multiple touchpoints that allow the guest to communicate with the hotel at any time or location on the property
- Simple QR code-based web link is sent to guests so they need not download an application
- Incident tracking and housekeeping systems are designed with a closed feedback system along with automatic escalation matrices that help deliver exceptional guest service
- For the millennial traveler, the platform offers DIY solutions at every point of their journey
- For the millennial employee, the platform is conveniently mobile, with KPIs that motivate them to perform better
Binu Mathews, CEO of IDS Next explains, “With FX1, we have raised the bar when it comes to mobile-first, guest-centric hotel technology. Now available to Arabic speakers, the technology fulfills the need for a single system end-to-end business platform that empowers hotel employees, optimizes operations, and appeals to emerging guest demands. Not only do hoteliers have access to quick and accurate information using their handheld devices, but FX1 provides a secure, flexible, future-proof solution that delivers a performance edge, improves efficiency, maximizes productivity and ultimately, increases guest satisfaction.”
IDS Next software and technology solutions are trusted by over 5000+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives, and Oceania. IDS Next understands that emerging markets are the future of growth in hotel technology which is why they invest in country-specific operations, including 24/7 customer care to support all timezones and languages. Their dedication to customers has lead to an unrivalled 98% client retention.
About IDS Next
IDS Next is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, our forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivalled domain expertise, our USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience.
We are a dynamic company, which fully understands emerging markets, and its high growth needs. We provide efficient solutions across categories such as large independent hotels, chain hotels, boutique or resort hotels and even small budget hotels. Our offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions, etc.
Armed with industry leading technology and overwhelming TCO, we command large market share in the markets we operate, and growing at an enviable speed. Our software and technology solutions have also earned the trust of over 5000+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Sri Lanka & Maldives and Oceania. A truly dedicated 24/7-support centre ensures 98% retention of customers and unmatched customer satisfaction.