Infor HMS Supports Integrated Operations, Superior Guest Experience for Global Hotel Brand in the Cloud
Infor, the industry cloud company, today announced a unified environment for reservations and revenue management for Best Western International. Available to Best Western locations around the world, which includes more than 4,000 properties across more than 100 countries and territories, the new environment provides an interface between Infor Hospitality Management Solution (HMS) and Best Western’s Central Reservation System (CRS). This connectivity delivers real-time visibility into critical hotel information including room rates and inventory, helping hoteliers to make better informed decisions and maximize revenue potential by focusing more on the guest experience rather than searching for data. Three properties in France have deployed Infor HMS in a cloud environment, including the Best Western Hotel Le Galice, Best Western Hotel Balmoral and Best Western Plus Karitza; other Best Western hotels across North America and Europe are set to begin implementation later in 2015.
“Infor and Best Western have a single goal in mind, and that is helping Best Western properties to work better, faster and deliver a more personalized experience to guests,” said Stewart Applbaum, senior vice president and general manager, Infor Hospitality. “Through our collaboration, we will help numerous Best Western hoteliers drive brand loyalty and achieve measurable bottom-line results with the industry-specific capabilities of Infor HMS.”
Available in a cloud environment or on-premise, Infor HMS provides essential tools to manage both front and back-office operations, allowing hoteliers to help run all areas of the business using a single system. Equipped with Infor’s consumer-grade user interface, mobile capabilities and the social collaboration functionality of Infor Ming.le™, Infor HMS is designed to enable hoteliers of all sizes enhance communication and align daily operations with strategic goals to improve both revenue and guest services.
For more information on Infor Hospitality, please visit www.infor.com/industries/hospitality.
About Best Western International, Inc.
Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand with a global network of 4,000+* hotels in more than 100* countries and territories worldwide. Best Western offers six hotel products to suit the needs of developers and guests in every market: BEST WESTERN®, BEST WESTERN PLUS®, BEST WESTERN PREMIER®, BEST WESTERN PLUS EXECUTIVE RESIDENCYSM, VībSM and BW Premier Collection SM. Now celebrating 69 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and online and mobile booking capabilities. More than 22 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, Minor League Baseball, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Best Western continues to set industry records and accolades, including Business Travel News naming BEST WESTERN and BEST WESTERN PLUS as the best mid-price and upper mid-price hotel chains, four consecutive Compuware Best of the Web gold awards for best hotel website and six consecutive AAA/CAA Hotel Partner of the Year awards. Best Western branded hotels worldwide won four times more TripAdvisor Certificate of Excellence awards than industry average. For more information or to make a reservation, please visit bestwestern.com.
*Numbers are approximate and may fluctuate.
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.