iVvy, the hospitality industry’s most innovative sales and catering technology provider, and Coastal Gaming, a trusted leader in casino and hospitality advising, today announced a new strategic alliance. Together, the companies will help casino resorts better automate their operations with powerful additional capabilities specifically aligned to drive profitability and reduce costs by replacing legacy systems and automating processes.
Coastal Gaming is a consulting firm which offers clients a broad range of services with a focus on revenue improvement, operating results, as well as guest and team member satisfaction. At the helm is industry veteran Richards St. Jean, also known as the ‘revenue-driver,’ who founded the company in 2017 to leverage his connections with service providers.
“By shifting away from legacy systems, casino properties finally enter a world of cloud-based, digital-friendly service that offsets administrative load and, in turn, frees up staff to close more deals and offer more personalized service,” explains Richard. “iVvy has been at the forefront of technological advances – combining cutting-edge features, ease of use, flexibility, automation, data insights, and cost savings to increase efficiency and improve productivity. This is the most advanced approach to fixing the outdated groups and events management problem for casino and hospitality operators…period! We are eager to introduce our network to this innovative new level of enhanced sales and catering technology.”
Despite the steady popularity of casinos and the appeal of their unique and colorful environments, casino resorts are notoriously reliant on legacy technology. This is problematic, as casino properties tend to attract an influx of groups, meetings, and events that are complex in nature. Modern planners and their guests require a more attentive and streamlined service model, supported by both new generation technology and staff responsiveness. With iVy’s integrated software suite, operators can maximize sales with direct real-time online group bookings, centralized eRFP management, automated marketing, data-backed insights, and efficient communications. A process which was once manual and cumbersome has finally received the technological makeover it so badly needed, reinforcing the group business segment with seamless interactions.
“For almost 30 years Richard has offered hotel and casino operators the newest and most effective strategies to help them effectively manage and expand their business,” says Lauren Hall, CEO of iVvy. “His deep understanding of the casino market and dedication to continued growth compliments our talented team and strengthens our ability to provide innovation and services throughout North America. iVvy is the ideal venue technology for hotels and casinos looking to modernize their sales and catering process to improve groups and events management, lower costs and maximize revenue. We’re proud to be Coastal Gaming’s chosen solution for their clients.”
Since its founding in 2009, iVvy has gained over 12,000 users across 13 countries, including the Wyndham, Mantra Group, and TFE Hotels in Australia, Europe, and New Zealand. The company has continued expanding in the North American market due to the strong demand for its highly rated, next generation groups and events booking and management platform.
To learn more and schedule a personal demo, visit iVvy.com.
With offices in 5 countries and a global team, iVvy works to provide meeting planners and the hospitality industry new ways to manage and book accommodations online via groundbreaking, cloud-based software. iVvy’s platform allows venue operators to manage inquiries from any device anywhere, as well as use reporting and analytics to maximize revenue for their spaces. iVvy services some of the world’s top corporations, travel companies, and hospitality groups.
About Coastal Gaming, LLC
A trusted leader in casino and hospitality advising, Coastal Gaming offers clients a broad range of services with focus on revenue improvement, operating results as well as guest and team member satisfaction.
Richard began his career at the Waldorf Astoria in New York City before launching into the casino industry at Caesars Palace in Las Vegas where he held several management positions. He spent 17 years at Station Casinos where he served in a number of roles, including President of Native American Gaming, Vice President and General Manager of Development, and a variety of property management roles for five different Station’s properties. In his role as General Manager, Richard devoted much of his time to the programming and design of Station’s four Native American gaming projects, the operations and $700m expansion of Thunder Valley Casino and $200m Gun Lake Casino in Wayland, MI. Richard joined Penn Gaming in 2011 and brought the company’s vision to fruition for Hollywood Casino Toledo, Mahoning Valley, and Jamul San Diego properties. In 2017 Richard founded Coastal Gaming, LLC.