Market-leading hospitality technology innovator identifies key traits of the best and worst hotel technology suppliers
StayNTouch®, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, today released a list of the 7 most important things hoteliers should evaluate in their current technology service providers or when going through the process of selecting a new one.
These days, technology partners have become extensions of the hotel itself, and just like hotel companies, all suppliers are not created equal. Often the pricing model is the same, but the service and support delivery varies significantly. Who better to shine a spotlight on some of the most common pitfalls that hotel companies should be aware of than one of the industry’s most trusted hotel systems provider. StayNTouch, recognized as a technology pioneer and thought leader, gets to the heart of what matters most – decoding the nuances and pitfalls that every hotel should be aware of.
“Hoteliers need to realize that they set the service standard, not the technology provider,” explains Jos Schaap, CEO of StayNTouch. “A true partner will strive to exceed expectations, not just meet them. We want to hotels to step back and take a good look at their current tech partners and consider the costs of the status quo if there are better options available.”
Identifying the service deliverables and levers that drive realizable value to your hotel business, and then thoughtfully committing to the right technology service providers will help hotels operate at optimal levels on all levels. The keys are setting service expectations, holding vendors accountable, and making a move to a more suitable provider if needed because sometimes the cost of change is a lot less than the cost of staying the same.
Click here to download How to Best Evaluate if Your Tech Provider is Delivering on Service or visit http://go.stayntouch.com/EvaluatingyourTechProvider_ContentLandingpage.html
StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require.
StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.
StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.