Rather than prioritizing cost in their provider selection, hoteliers should look for expertise, implementation, mobility, integrations, flexibility, support, and innovation to help fulfill their growing needs
A new checklist has been launched by StayNTouch®, to help hoteliers make the right choice when investing in a new hotel solution. The checklist, titled, 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! was developed to enable lodging companies of all sizes to make better decisions as they consider moving to a new property management system or other hotel solution.
Despite the benefits of adopting new technologies being clear, many hoteliers struggle with the process of contracting with and service providers, particularly the hospitality industry which often demands the use, multiple vendors. Even for companies that already manage multiple, complex systems, the process can be challenging and inconsistent. Most hoteliers have no structured guidance through the decision-making process, and without a standardized approach, many have signed agreements that have not been a good fit for their business. This is where the checklist can help.
Highlights of the checklist include:
- The unstoppable rise of mobile
- Impact of social media and guest reviews
- Expectations for messaging, notifications and chat
- Revenue and service potential of personalized offers
“Before you select a hotel technology partner, it’s critical to compare the level of service offered by different providers, as well as identify your own objectives and requirements,” explains Jos Schaap, CEO of StayNTouch. “Due to the complex nature of our industry, hoteliers almost invariably omit some considerations, leading to consequences for the property when problems later arise. We worked with our industry consultants to put together this checklist which covers some of the most important questions you should ask—and the answers to listen for—to help ensure you’re making the best decision.”
Click here to download 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! or visit http://go.stayntouch.com/7QuestionsforHotelTechProviders_ContentLandingpage.html
StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require.
StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.
StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.
For more information, visit www.stayntouch.com.