For modern hoteliers, the trajectory of PMS innovation defines the trajectory of
their hotels. And yet, legacy PMS vendors have failed to adopt a truly
innovative approach. Rather than forging ahead of industry demands, they have
waited for those standards to materialize, only to chase yesterday’s trends.
Fortunately, according to...
Understanding the most important hotel guest expectations and what it takes to keep them coming back
has empowered customers in ways that have disrupted all industries, especially
hospitality. Travelers today are different from the travelers of yesterday, and
it’s those brands that anticipate and respond to the needs of...
How a Mobile PMS can Streamline Housekeeping and Enhance the Guest Experience
now, I want you to picture your favorite hotel. What property or hotel brand,
regardless of the destination, has provided you with a consistent, exceptional
experience and lasting memories?
you have something in mind, I want you to take a...
Every great trip is
comprised of great moments. A breathtaking view, a cherished memory, a feeling
of deeper connection, or maybe even the opportunity to ‘disconnect’ from
everyday life — each microcosm of a vacation plays a unique and vital role in a
Each of these numerous touchpoints — from pre-stay,...
There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis was...
Hoteliers, I have a question for you: What does it mean to have a mobile guest experience?
Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and...
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property.
An open, cloud-based infrastructure is...
One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the “battle for the Phono-sapien.” This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes...
The landscape of hospitality tech might be changing, but one thing is certain: mobility is far more than a passing fad. Rather, it’s the new industry standard that will shape every touchpoint of hotel operations and the guest experience.
However, what does mobility mean? Is it the development of a hotel app? Is it a mobile...