It’s hard to imagine a time before shopping carts, but it really wasn’t that long ago. Sylvan Goldman, who owned a number of grocery stores in post-Depression America was the mastermind behind the shopping cart. His was a business problem to solve. The stores were suffering, and he needed shoppers to buy more groceries. In order to...
Perhaps it was the surreal location that inspired it, but last week as we introduced pulseLink at the Atlantis resort in Dubai, I had a moment of clarity about how hotels change processes. As we watched the staff navigate the nascent stages of using a new tool—a tool that will make them more efficient and effective at their jobs—I...
Hotel executives that went looking for the next big thing at the World's Leading Travel Trade Show, ITB, in Berlin were presented many ideas with plenty of potential. Innovations like day use and selling room features. But along with every probable solution a host of complications followed. And, conversely, for issues that need...
The average nightly rate for a hotel room in Nashville last year was $261. In Boston, the average was $257. For the average four-night stay in either destination, a guest invests over $1,000 without anything to show for it but a tiny bottle of shampoo and good memories.
Know what else costs $1,000? A brand-new,...
Industry veterans introduce disruptive solutions to solve broken system of room assignments and distribution complexities at the World’s Leading Travel Trade Show®.
Attendees at this year’s ITB Berlin will be introduced to the latest cutting-edge innovations from hospitalityPulse™, a leading provider of next-generation...
“Personalization in Metasearch.” This was among the hospitality news headlines in my email this morning. Yesterday, it was an article about using big data in an “empathic and predictive way,” to “personalize analytics” (Tnooz). Sabre has coined a catchy phrase around personalization: “Youniverse.” They define it as...
The hotel industry thinks it has this issue figured out—the one of room assignments, that is. I am here to tell you that it does not. Far from it in fact, and guests notice in a big way. For those guests who don't get the right room, it is ruining their experience from the get-go.
Guest Review 1
Let's first just be clear,...