For modern hoteliers, the trajectory of PMS innovation defines the trajectory of
their hotels. And yet, legacy PMS vendors have failed to adopt a truly
innovative approach. Rather than forging ahead of industry demands, they have
waited for those standards to materialize, only to chase yesterday’s trends.
Fortunately, according to...
Understanding the most important hotel guest expectations and what it takes to keep them coming back
has empowered customers in ways that have disrupted all industries, especially
hospitality. Travelers today are different from the travelers of yesterday, and
it’s those brands that anticipate and respond to the needs of...
How a Mobile PMS can Streamline Housekeeping and Enhance the Guest Experience
now, I want you to picture your favorite hotel. What property or hotel brand,
regardless of the destination, has provided you with a consistent, exceptional
experience and lasting memories?
you have something in mind, I want you to take a...
Every great trip is
comprised of great moments. A breathtaking view, a cherished memory, a feeling
of deeper connection, or maybe even the opportunity to ‘disconnect’ from
everyday life — each microcosm of a vacation plays a unique and vital role in a
Each of these numerous touchpoints — from pre-stay,...
There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis was...
You’ve just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation....
Hoteliers, I have a question for you: What does it mean to have a mobile guest experience?
Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and...
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property.
An open, cloud-based infrastructure is...