A leading hotel guest experience and engagement platform, AavGo, has selected the new Lenovo Smart Tabs with a custom built-in AI voice assistant to power all its client hotel guestrooms.
The Lenovo Smart Tabs would empower guests to use both touch and voice to access information, communicate with the hotel, create service requests,...
By Glenn Wirick, EVP Sales and Marketing
Pegasus
When we talk guest engagement, we often think of it in terms of the service delivered on the property. But we must look at it more holistically, ensuring that hospitality delivers on its promise. The promise means quality experiences for guests—at all touchpoints—in delivering the...
By Magnus Friberg
CEO, Zaplox
As a hotelier, there is simple, albeit crucial, understanding that should guide your on-going business approach: If you aren’t looking to the future, you’re probably already behind.
So how do you keep your finger on the pulse of everything to come in the hospitality realm? Look no further than your...
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs
The hotel industry dramatically changed with the launch of TripAdvisor in 2000. Today, the site is one of the largest recognizable brands in the world, with more than 315 million members and over 500 million reviews. While initially reviews were just a small part...
Hotel technology startup Exa offers a serious glimpse into the future of intelligent hotels
New York City headquartered Exa today announced the official launch of its intelligent voice automation solution for the hospitality industry that drives new revenues and takes guest engagement to a whole new level.
Exa’s software turns...
Leading hotels take great efforts to know their guests profiles, preferences, spending, activities and feedback. There is no doubt this focus on knowing the guest - so much the holy grail of hotel management that the phrase is almost cliché today - has improved guests experiences and loyalty. Back in July 2012, a Hotel News Now article...